Privacy Policy
Last updated: October 2026
Drain Division Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request or receive our services, communicate with us, or otherwise interact with Drain Division Ltd.
This policy applies to personal data collected through our website, telephone, email, SMS, RCS messaging and other methods of communication.
Drain Division Ltd
Drain Division Ltd, Duck Island Ln, Ringwood BH24 3AA
Info@draindivision.co.uk
0333 200 1623
For the purposes of UK data protection legislation, Drain Division Ltd is the data controller responsible for your personal data.
Depending on how you interact with us, we may collect some or all of the following information:
Information you provide to us
Information collected through our website
When you use our website, we may collect information such as:
We may also receive information from third-party services we use to operate our website and business.
We may collect personal information when you:
We may also receive information from third parties where this is necessary to provide our services or operate our business.
We use personal information where necessary to operate our business and provide our services.
This may include using your information to:
We will only use your personal information where we have a lawful basis for doing so.
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on one or more of the following:
Contract
Where processing is necessary to provide a service you have requested, arrange an appointment, provide a quotation or fulfil our contractual obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.
This may include managing customer relationships, maintaining business records, improving our services and communicating with existing customers.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement.
Consent
Where we ask for your consent to use your information for a particular purpose, you may withdraw that consent at any time.
We may communicate with you using telephone calls, email, SMS or RCS messaging where appropriate for the provision and management of our services.
This may include:
SMS and RCS messaging
Where we communicate with you by SMS or RCS, your mobile number and relevant message information may be processed by our messaging service provider on our behalf.
RCS may provide additional features such as delivery confirmations, read receipts and enhanced messaging functionality. Availability of these features depends on your device, mobile network and messaging application.
You can opt out of SMS and RCS communications at any time by replying STOP to one of our messages.
If you require assistance with our messaging service, reply HELP for customer assistance.
Message frequency will vary depending on your relationship with us and the services you use.
Message and data rates may apply depending on your mobile network provider and mobile phone contract.
Opting out of SMS or RCS communications will not prevent us from contacting you where communication is necessary in relation to an existing service, appointment, payment, legal obligation or other important matter.
You may also contact us directly if you wish to discuss your communication preferences.
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
This may include providers of:
Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
We may also disclose information where required by law, regulation, court order or another lawful request.
We do not sell your personal information to third parties.
Where necessary to provide a service, relevant customer information may be made available to our engineers or contractors.
This may include information such as:
Only information reasonably necessary to carry out the service will be provided.
Where you make a payment to Drain Division Ltd, your payment information may be processed by our payment provider.
We may retain information relating to payments and invoices where necessary for accounting, legal, tax and business-record purposes.
Where payment information is processed directly by a third-party payment provider, that provider may also have its own privacy policy governing the processing of your information.
Our website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use our website and, where applicable, improve our services and online experience.
Cookies may collect information such as your browser, device, pages visited and interactions with our website.
Where required, we will obtain your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings, although disabling certain cookies may affect how our website functions.
For further information, please see our Cookie Policy.
If you submit an enquiry through our website, the information you provide may be used to contact you regarding your enquiry and, where applicable, arrange or provide the requested service.
We may retain enquiry information as part of our business records where there is a legitimate business or legal reason to do so.
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is limited to employees, contractors and service providers who reasonably require it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained will depend on factors including:
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Under UK data protection law, you may have the right to:
These rights are subject to certain legal exceptions and may not apply in every circumstance.
If you wish to exercise any of these rights, please contact us using the details below.
Where we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential service-related communications where these are necessary to provide a service or manage your account or booking.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on our website with the relevant “Last updated” date.
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Drain Division Ltd
Drain Division Ltd, Duck Island Ln, Ringwood BH24 3AA
Info@draindivision.co.uk
0333 200 1623
If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can investigate your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
SMS & RCS quick reference
STOP — Reply STOP at any time to opt out of SMS/RCS communications.
HELP — Reply HELP for customer assistance.
Message frequency varies depending on the services and communications required.
Message and data rates may apply depending on your mobile network provider and contract.
Contact our team of experts today. Our offices are open 6am to midnight 7 days a week.
