Lucy Hazlem

08/03/2021

Drain division rectified some serious problems with my elderly mother's drains after completing a CCTV survey. Chris and his partner came out on the day and time arranged and couldn't have been more helpful. They showed us exactly what the problems were and offered a clear solution to the problems along with a very clear explanation that was easy to understand.

They were incredibly compassionate with my mother at what was a rather distressing time for her and the problem was dealt with in a very competent manner. Becky in the office was really helpful and the report sent out was comprehensive and clear. I wouldn't hesitate to recommend this company for any drain complaints, a very professional company from start to finish.

Jane Mcewen

08/03/2021

On Sunday afternoon we realised we had a problem with our foul drainage. My superficial investigation showed that 20 metres from the road was solidly blocked and the manhole full to the underside of the lid.

We called Drain Division at about 17.00 Sunday evening. Josh and his colleague arrived at 8.30 the next morning. They were supportive, professional, quick and efficient. It took them about an hour to clear the pipe work, inside the manholes and the drive. They then carried out a camera survey which they clearly explained to me. They liked my coffee, gave me a sensible bill and left me problem free.

Stephen Roche

19/02/2021

The job of clearing a blocked gully in our house was carried out with efficiency and much tact and diplomacy by Jack and his colleague. We now await the report and CCTV to see where we go from here.

Peter West

16/02/2021

The response to my 93 year old mother's blocked loo and drain was very fast and the guys who sorted it were very knowledgeable, professional and helpful. I would certainly recommend to others. Thank you!

catchit

27/01/2021

Called these guys to sort out our completely blocked drains and toilets. the lady said they would call 30 minutes before the engineers would arrive. that is indeed what happened.

Two of their finest went in search of our elusive drain access points (we live in a park home) so not standard and as I was suffering a broken foot could not help guide them. Very polite and courteous, they discussed the cost up front and when they found the blockage , explained that the problem and dealt with it accordingly.very open, honest and professional.

The chap that came in to check the toilets wore a covid mask and automatically removed his boots. Perfect !

Mr/Ms Anand Krishnan

26/01/2021

Called them out to help unblock a stubborn egress pipe from the kitchen, and also for a general cleaning of all the drains exiting the house. House is a recent purchase, built 1910 and we have no map of drains. Engineer showed up within 2 hours.

No call-out fee but the team knew their stuff and clearly explained options and charges. I asked for the camera survey and stood alongside them & watched the whole thing. The team knew their stuff, worked hard and fast, and explained every step along the way. After the camera survey you've seen every inch of your drain system and know root causes for any issues downstream.

Certainly felt like the work quoted and done was what was required and of high quality and there were no surprises. This might not be the cheapest option out there but IMO you get what you pay for and woudl call on them again.

Giuseppina Vallozzi

14/01/2021

Booked the service, blocked toilet. The lady informed me that it would cost £139 per 1/2hour +vat. I asked if the work would have taken 1/2hour she replied it depended to what was the issue (that meant it could taken more than 1/2hour). The engineers have been professional and friendly explained every stages of what they were doing. They have, also, given advice to avoid again the same issue. I would use again and strongly recommend Drain Division ltd.

Tim Ayres

21/12/2020

Phoned Drain Division at 8.30am and they were with me at Midday to sort out my issue. It was a bigger job than what was expected but the lads on the job were fantastic, very knowledgeable, and explained every part of the job and was upfront about the cost for each element of work. No hesitation in using them again - a great company with great standards.

Mr and Mrs Ranson

19/12/2020

A first class service. We live in Weymouth and had a blocked drain that was flooding our cellar. When I initially phoned (late afternoon), the lady in the office said an engineer would be able to visit first thing next day which was a Friday, she explained the costs for a visit and any additional costs of equipment that may be incurred.

Unfortunately, due to tree roots blocking the drain, it was not possible to clear the drain completely. Flooding problem temporary solved, but Alick, the engineer, explained that we needed the drain digging out and a new soak away installed. He prepared a quote there and then, in detail explaining the work involved and the costs, and that the work could be carried out early the next week. The quote seemed reasonable so we booked it. Alick and his team turned up as promised, even phoning to to confirm arrival times. They worked in appalling weather for 3 days, our garden is clay, so it was not an easy job.

We are very pleased with the results, Alick and his team were friendly and polite and did a good job clearing up when all the work was completed. We now have a cellar that does not flood!

Becky Martin

23/11/2020

Fast and friendly service - came out to unblock our loo within 2 hours of first call. No hidden charges, no time wasting. Would highly recommend

Mike Roberts

17/11/2020

Nobody wants a blocked drain, but when you have one you definitely want it fixed - Fast. Drain Division took my call and made it clear of the costs and the job was booked.

Josh came the next morning and was extremely friendly and solved the problem as quick as possible using a high pressure jet. So glad its solved and the smell has gone - Thank you.

Keith Blows

05/11/2020

I can't speak higher of this company, following a previous company attending site and starting work which turned out to be unnecessary which resulted in asking them to leave site I called Drain Division. I explained the predicament I was in and was reassured at the reaction I got from Paul on the other line. He was clearly not happy with what had taken place and talked me through what my next steps were and what they would do to help out with the issue.

Dave turned up shortly afterwards with a colleague (apologies didn't get his name) They were appauled at what had taken place and walked me through what they would do (which was a simple survey to provide a detailed plan as to what needed to be done to resolve the issue. Following this I received a detailed quote for work that was required and instructed Drain Division to proceed.

Dave and his colleague were here for 4 days and worked in the the dark hours to get the job done. They were both very friendly, always happy to explain things when I popped out asking how they were getting on, even towards the end when I pointed something out they said leave it with us we'll sort that out for you which actually meant they stayed a day longer than anticipated.

I deal with clients daily and have to deal with all types and my job is always to go above and beyond even when your faced with difficult clients (not that I'm saying I was) but you can tell from their professionalism that this is their ethos also. Highly recommend, great company that was honest, reliable and went above and beyond.

Many thanks for all your hard work

Barry

11/10/2020

Drain Division are a very friendly and extremely easy company to deal with from the booking through to the actual work. The work is done in a very professional and where required very sensitive way.

Woodland Garden Services

05/11/2020

Two really nice chaps from Drain Division came to our rental property twice to deal with a really bad blockage. I cannot express enough how friendly and professional these guys are. Focused on the task at hand, going above an beyond to get the job done and lovely personable guys at the same time. I would highly reccomend these guys to anyone. We'll blocking our drains again very soon to have them back !

Elizabeth Evans

07/10/2020

The booking process was extremely efficient , the engineer Jack was punctual , pro active and dealt with an issue another company couldn’t find a solution to . Will absolutely be recommending you guys without hesitation.

Diane

07/10/2020

I am truly impressed with the ethics of this outstanding company. They were very prompt with their competitive response to my drainage problem but furthermore pointed out that I should be able to get the work done cost free via the local Water Board. I contacted Southern who confirmed the same!

I was delighted - marvellous service - integrity and honesty. I can't recommend them highly enough.

Lana

25/09/2020

This is my first experience of using Drain Division, I found them professional, friendly and efficient. Angie in the office always returns calls and is extremely efficient.

Fraser, Mason and the guys that came out were friendly knew what they were talking about and completed the job very thoroughly and went over and above to contact Thames Water to ensure this drain was also cleared as there was a block there too. They left the site neat and tidy - highly recommended company - thank you :)

Mark Wainwright

01/09/2020

As a Plant Manager running a site with 150 employees it was imperative that my facilities were open and in working order pretty quick. After calling other well known companies, that failed to support us, we found Drain Division. Angie who we arranged the call out with was very supportive, great, fast communication and managed to arrange a team to attend site. Sam and his team arrived on Friday, carried out the inspection, and highlighted the works required.

The team worked all bank holiday weekend to ensure we were back up and running in no time. Really pleased with the work, the responsiveness and the professionalism of the guys on site. Great job - thank you so much!! We certainly know who to call first next time we get an issue!!

Casandra Jacobs

25/08/2020

We had a blocked toilet so phoned up Drain Division and the lovely lady Becky on the phone was very helpful and had someone out within the hour. The engineer who came was very friendly & polite kept us fully informed the whole time and he didn't stop until the problem was resolved. Will definitely use again!

Richard Morgan

25/08/2020

I needed a CCTV drain survey for a house purchase at extremely short notice. Paul in the office was absolutely fantastic! He dealt direct with the estate agent on our behalf and got it completed within 24 hours. We received a soft copy AND a printing version through the post. Thank you so much to Paul at Drain Division Limited - I would definitely use this company again!

Gerry Gajadharsingh

24/08/2020

We needed an urgent drain survey on a property we wanted to buy because if title issues regarding the mains sewage connection. Angie from Drain Division was superb, arranging an urgent site visit. I spoke to the engineer immediately after the site visit to receive a verbal report and then received the formal report with photos and videos and drain survey soon after. The whole process was seamless from start to finish and I can certainly recommend their company.

Nicola Ross

21/08/2020

The operatives came out very promptly on the same day as our initial phone call and carried out the drain survey quickly and professionally. They were very polite and informative and nothing was too much trouble. As we needed a quick turn round on the report they fast tracked it for us and we got it very quickly. Many thanks for your excellent service and I would recommend you to others.

CustomerJenny Balson

15/08/2020

I was very grateful for the thorough and diligent efforts of Drain Division who came promptly, worked out the source of the problem and had the equipment to resolve it straight away. I would certainly recommend them.

Kate

15/08/2020

The team came out and did a great job. They were prompt, friendly, efficient and professional. I would recommend and use again!.

V and L Lock

14/08/2020

The two men who cleared our blockage & subsequently lined our drain had a real ‘can do’ attitude which gave us every confidence that they would do a good job at a time we were extremely worried about it. They were cheerful & worked relentlessly to get the job done. Well done.

Terry Palmer

13/08/2020

I needed to get a drain survey done so I contacted Drain Division and a team was on-site the following day - fantastic! The guys were great and kept me informed of what was going on all the time. Problems were discovered, as we expected, and they really explained what was going on and what would be needed to fix it. I decided to go ahead the next day and the day after that the guys were back on-site and completed all the repairs, taking care to show me what was happening every step of the way. We have complete peace of mind now! Highly recommended, we couldn't be happier.

Mrs Kim Burke

13/08/2020

I contacted Drain Division about a partially collapsed sewer pipe. Ben the engineer was very helpful and professional and quickly diagnosed the problem as tree roots. We were very pleased with the speed of the service and the result.

Morgan Marouani

13/08/2020

I needed a CCTV drain survey for a house purchase at extremely short notice. Paul in the office was absolutely fantastic! He dealt direct with the estate agent on our behalf and got it completed within 24 hours. We received a soft copy AND a printing version through the post. Thank you so much to Paul at Drain Division Limited - I would definitely use this company again.

Jennie

12/08/2020

Issue with upstairs toilet which was potentially a blocked drain. Good communication from the 2 guys who came. They were speedy, efficient and friendly...very professional. I was pleasantly surprised at how good they were.

Miss Clayton

12/08/2020

I received very good professional service from two very pleasant engineers-Josh and Mason. My drain was unblocked very quickly and the men cleaned up very well. It was a hot afternoon and I was so pleased to get rid of the blockage as getting rather smelly!

I was given lots of advice and Josh was very concerned about my recurring drain problem, so he suggested I book him to come back and place the camera down the drain.

Unfortunately there was not time on this visit as they arrived at 5.30pm. after getting stuck in traffic in Bristol! I live in Chippenham and the two engineers still had one more call to make.

I was told 2/3 hours at my initial booking call, but it took 5 and a 1/2 hours for them to get to me!!

Despite this moan I was very satisfied with the service.

barbara mason

12/08/2020

Very good service from extremely pleasant engineers.

Edward Thomas

03/08/2020

I am really pleased to be writing a great review for these guys! Angie has been amazingly proactive and has turned round our reports in record time. Dave the engineer who came was also very helpful and supportive. We look forward to instructing them again in future.